Return Policy

Because Squizorneochrane sells digital menu plans rather than physical goods, our return policy focuses on cancellations, refunds and how we handle subscription disputes. We aim to be fair and clear in every situation.

1. Scope

This policy applies to all subscription plans listed on our home page, including the Single Week Menu, the Monthly Menu Studio and the Family Pantry Plan. By placing an order you confirm that you have read and accepted these terms together with our terms of use.

2. Cancellation window

You may cancel a new subscription within seven calendar days of the first charge for a full refund, provided you have not yet received more than one menu in that billing cycle. After this period the subscription continues until the end of the current cycle and renews automatically unless paused or cancelled.

3. How to request a refund

1. Write to chat@squizorneochrane.world with the subject line "Refund request" and include the email address used to subscribe.
2. Tell us briefly why a refund is needed — your feedback helps us improve.
3. We will confirm receipt within two business days and process eligible refunds to the original payment method within ten business days.

4. Partial refunds

If a planner missed a delivery window, sent the wrong menu or made a substantial error in personalising your week, we may offer a partial credit toward your next billing cycle as an alternative to a full refund. You can always decline the credit and request a refund instead.

5. Non-refundable situations

• Refund requests received more than thirty days after the charge.
• Subscriptions that have been used to download or open multiple menus in the billing cycle.
• Promotional or gift subscriptions explicitly marked as final sale.

6. Pausing a subscription

If you would like a break instead of a cancellation, you can pause a Monthly Menu Studio or Family Pantry Plan for up to three months. While paused you will not be charged and no menus are sent. Reach out to us at any time to resume.

7. Disputes

We always prefer to resolve concerns directly. If you have a dispute, please contact us first; if we cannot reach a resolution within thirty days, the dispute may be escalated as described in our terms of use.

8. Changes to this policy

This policy may be updated to reflect new offerings or legal requirements. The current version is always shown on this page with the latest revision date. Material updates will be communicated to active subscribers by email at least fourteen days before they take effect.

9. Contact

For refund requests or any related question please write to chat@squizorneochrane.world or use our contacts page.